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The right tool for the job

Utilizing Proptech to give your staff a better work-life balance

By Rent Manager

Burnout-induced job-hopping is far from over. Employees from all careers and salary ranges are moving on to new opportunities, seeking fully remote work, or choosing to retire early.

According to the U.S. Bureau of Labor Statistics, 4.2 million Americans quit their jobs in July 2022. On the last business day in July, 11.2 million job openings remained unfilled.

These numbers are staggering. In an industry like real estate management, where the turnover rate already hovers around 33%, any sudden, mass departure of employees puts incredible strain on the remaining staff. Because burnout is one of the primary contributing factors of the Great Resignation, it’s imperative to make your employees feel valued and not add any undue pressure to their growing workloads. The lines between work life and home life are becoming severely blurred, and striking more balance between the two is now mission critical.

Fortunately, there’s a convenient way to simultaneously attain your goals, meet your business needs, and alleviate your team’s stress.

How Proptech is evolving to meet today’s challenges

During the height of the COVID-19 lockdowns, property technology solutions became a lifeline for many property management companies. Online rent payments, virtual showings, and real-time digital communication methods allowed countless property operations to remain not just up and running but fully functional. As we usher in a modern era rife with new challenges, integrated Proptech continues to offer solutions for ongoing struggles like staffing shortages.

Through strategic automation, your software can perform the work of several employees. Rent Manager integrates with some of the top property management technology solutions on the market, allowing you to do more with less and avoid staff burnout.

Automating accounts payable and receivable

Stop processing personal checks and worrying whether your leasing office is staffed—move rent payments where your residents spend most of their time: online. Using Zego, your tenants can make easy, digital payments through their Tenant Web Access portal and the rmResident app. And those payments are directly reflected in your database without any staff intervention.

Online automation can also take the time-consuming effort of processing vendor payments off your team’s to-do list. AvidXchange pays your vendors in their preferred format so that you don’t have to. Completely automate your bill payments so that you can pay your vendors on time, every time.

Take back your nights and weekends

The experienced representatives at Rent Manager Call Center, powered by Anequim, handle after-hours emergency maintenance calls for property managers across the country. You no longer have to field calls about plumbing issues at 2:00 a.m.—Rent Manager Call Center has you covered. Their representatives are fully versed in Rent Manager and the property management industry, which enables them to help your tenants how and when they need it. Each issue is recorded in your database for straightforward follow-up.

Virtual tours and self-showing technology: Here to stay

Adopted initially out of necessity during the pandemic, virtual tours allow prospective tenants to experience your units through online video tours. On-site secure lockboxes and self-showings further open up evenings, weekends, and holidays for potential new business.

Additionally, solutions like ShowMojo and Tenant Turner enable the flexibility you need to ensure a solid work-life balance. These resources eliminate the need to field calls from prospects when you’re off the clock. Take back hours of valuable time and outsource those after-hours calls to an experienced call center or automated correspondence. Both providers integrate seamlessly with your Rent Manager database and drastically reduce no-shows. Set up automated email and text confirmations to send to prospects before a showing. This added step of coordination means one less thing you have to worry about.

Resident-conducted inspections

Maintenance personnel shortages are a particularly tough pain point for property managers. Solutions like zInspector and RentCheck empower residents to conduct their own unit inspections, leaving your maintenance techs available to tackle more pressing issues elsewhere.

Automate your online reviews

As the rental market becomes increasingly competitive, your properties’ online reviews become crucial to setting your business apart from similar properties. Reviews help your business rank higher in search results and demonstrate your reputability to potential tenants. We all know that those with negative experiences tend to speak up the loudest—which makes taking the proper steps to solicit reviews from happy customers all the more important.

Be sure to send review requests to your tenants after a major event—like a move-in, move-out, or a service request. Tenants are much more likely to leave a review when a positive interaction with your business is still fresh in their mind. You can automate this process and take yet another task off your team’s plate. Solutions like BirdEye can automatically send review requests based on certain triggers like move-in and move-out dates. BirdEye also allows you to monitor and respond to reviews across more than 150 sites.

This is just a quick glimpse into the timesaving solutions offered to you through Rent Manager’s integrated technology. Explore the possibilities, avoid burnout, and take some of the extra pressure off your staff through automated, streamlined solutions.

Journal of Property Management

Rent Manager is a powerful property management software that combines all the features you need to run your business into a single integrated solution.

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The right tool for the job

Utilizing Proptech to give your staff a better work-life balance